Introduction
NEEV FACTO TECHNOLOGIES ("FACTO", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or using our services, you consent to the practices described in this policy.
Information We Collect
We collect information in the following ways:
Information You Provide
- Contact Form Submissions: Name, email address, phone number, company name, and message content
- Demo Requests: Business information and contact details
- Account Registration: Company details, user credentials, and business information
- Support Inquiries: Information provided when contacting our support team
Automatically Collected Information
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns
- Log Data: IP address, access times, referring URLs
- Cookies: Small data files stored on your device for functionality and analytics
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our services
- To respond to your inquiries and support requests
- To process demo requests and schedule consultations
- To send relevant communications about our services
- To improve our website and user experience
- To analyze usage patterns and optimize our platform
- To detect and prevent fraud or security issues
- To comply with legal obligations
Data Protection Measures
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data is encrypted in transit using SSL/TLS protocols
- Access Controls: Strict access controls limit who can view your data
- Secure Infrastructure: Our systems are hosted on secure cloud platforms
- Regular Audits: We conduct regular security assessments
- Employee Training: Our team is trained on data protection practices
Data Sharing and Third Parties
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who assist in operating our services (hosting, analytics, customer support)
- Business Partners: With your consent, for collaborative service delivery
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
For business customers who enable WhatsApp messaging on their account, Facto sends messages on their behalf, including via the WhatsApp Business Platform, to their end users (such as order updates, alerts, and support communications), and processes the related message and contact data for that purpose. Meta and Gupshup act as processors of this data in that messaging chain, in line with their own privacy and data processing terms.
Third-party services we use may include:
- Google Analytics for website analytics
- Cloud hosting providers for infrastructure
- Email service providers for communications
- WhatsApp Business Platform (via Meta and Gupshup) for messaging on behalf of business customers
- Payment processors for transactions
Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you interact with our website
- Improve website functionality and performance
- Provide relevant content and features
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When data is no longer needed, we securely delete or anonymize it.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Objection: Object to certain processing of your data
- Withdraw Consent: Withdraw previously given consent
To exercise any of these rights, please contact us using the information provided below.
Your Rights Under India's DPDP Act, 2023
FACTO is operated from India by NEEV FACTO TECHNOLOGIES, and we process personal data in line with the Digital Personal Data Protection Act, 2023 (the "DPDP Act"). If you are in India, you are a Data Principal and we act as a Data Fiduciary for the personal data you share with us.
Under the DPDP Act you have the right to:
- Access: obtain a summary of the personal data we process about you and the processing activities involved
- Correction and erasure: have inaccurate or incomplete data corrected, updated, or erased
- Grievance redressal: a readily available means to raise concerns about how your data is handled
- Nominate: nominate another individual to exercise your rights in the event of death or incapacity
- Withdraw consent: withdraw consent at any time, as easily as it was given
We process personal data on the basis of your consent or for legitimate uses permitted under the Act, only for the purposes described in this policy. We retain it only as long as necessary for those purposes or as required by law.
Grievance Officer: to exercise any DPDP right or raise a grievance, write to our Grievance Officer at [email protected] with the subject line "DPDP Request". We will acknowledge and respond within the timelines prescribed under the Act. If your concern remains unresolved, you may escalate it to the Data Protection Board of India.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
NEEV FACTO TECHNOLOGIES
Email: [email protected]
Website: www.myfactoapp.com
We will respond to your inquiry within a reasonable timeframe.