1. Acceptance of Terms
By accessing and using FACTO's services, website, or software platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
These terms constitute a legally binding agreement between you and NEEV FACTO TECHNOLOGIES ("Company", "we", "us", or "our").
2. Description of Services
FACTO provides B2B enterprise resource planning (ERP) software solutions designed specifically for manufacturing businesses. Our services include:
- Cloud-based ERP software platform
- Inventory and production management tools
- Business analytics and reporting features
- Integration services with existing systems
- Technical support and maintenance
- Training and onboarding assistance
3. User Responsibilities
As a user of our services, you agree to:
- Provide accurate and complete information during registration
- Maintain the confidentiality of your account credentials
- Use the services only for lawful business purposes
- Not attempt to access unauthorized areas of the system
- Not share your account access with unauthorized parties
- Comply with all applicable laws and regulations
- Notify us immediately of any security breaches
4. Intellectual Property Rights
All intellectual property rights in the FACTO platform, including but not limited to software, designs, trademarks, logos, and content, are owned exclusively by NEEV FACTO TECHNOLOGIES.
You are granted a limited, non-exclusive, non-transferable license to use the software solely for your internal business operations during the term of your subscription. You may not:
- Copy, modify, or distribute the software
- Reverse engineer or decompile any part of the platform
- Sublicense or transfer your access rights
- Remove any proprietary notices from the software
5. Payment Terms
Payment terms are established in your individual service agreement. Generally:
- Fees are billed according to your subscription plan
- All fees are non-refundable unless otherwise specified in your agreement
- We reserve the right to modify pricing with advance notice
- Late payments may result in service suspension
6. Limitation of Liability
To the maximum extent permitted by applicable law, NEEV FACTO TECHNOLOGIES shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Our total liability under these terms shall not exceed the amounts paid by you for the services during the twelve (12) months preceding the claim.
7. Service Availability
We strive to maintain high availability of our services. However, we do not guarantee uninterrupted access and may occasionally need to perform maintenance or updates. We will endeavor to provide advance notice of any planned downtime.
8. WhatsApp and Third-Party Messaging Services
If you enable WhatsApp messaging on your account, Facto sends messages on your behalf, including via the WhatsApp Business Platform, to your end users (such as order updates, alerts, and support communications). Meta and Gupshup act as processors of the related message and contact data in that messaging chain, in line with their own terms.
By enabling this feature, you warrant that every recipient has opted in to receive such messages from you in accordance with applicable law and the WhatsApp Business Platform's policies, and you agree to indemnify and hold Facto harmless from any claims, penalties, or losses arising from messages sent on your behalf to recipients who have not so opted in. We may suspend the messaging channel for your account if we reasonably believe it is being used in violation of this section.
9. Termination
Either party may terminate the service agreement as per the terms specified in the individual contract. Upon termination:
- Your access to the platform will be revoked
- You may request export of your data within 30 days
- Outstanding payments become immediately due
- Provisions that should survive termination will remain in effect
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.
11. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our platform. Continued use of our services after such modifications constitutes acceptance of the updated terms.
12. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us:
NEEV FACTO TECHNOLOGIES
Email: [email protected]
Website: www.myfactoapp.com